Urgent Message September 2021
The main supplier of Flu vaccines to the NHS for our OVER 65 PATIENTS has notified GP Surgeries across the country that there will a delay to their planned delivery schedules.
We apologise for the inconvenience but this is a national issue and is beyond our control.
We therefore have to cancel FLU appointments for the 18th and 20th September, we will be in touch with you to re-book when revised delivery dates have been confirmed.
Once again, please accept our apologies.
PRIMARY CARE BLOOD TESTS
With immediate effect ALL PRIMARY CARE BLOOD TESTS are halted until 17/9/21 - but this may be extended.
This is at National NHS level and is due to a shortage of specimen tubes.
Clinically urgent testing is allowed and would include:
- Bloods required to facilitate 2week wait referrals
- Bloods which are extremely overdue / essential for safe prescribing or monitoring of condition
- Bloods that if taken could avoid a hospital Admission or prevent onward referral.
- For suspected sepsis / conditions with a risk of death / disability
We appreciate this temporary position is frustrating for patients, and the situation will be kept under review as the supply situation evolves.
Mandatory announcement from NHSE
From the 19th July it is a MANDATORY requirement for patients to wear a mask, social distance and use hand sanitiser when visiting the surgery. Staff will continue to wear PPE.
QMC has come so far in trying to minimise the impact of COVID and we are sure you understand the need to keep the surgery safe for all patients and staff.
If you are a patient at Northampton General Hospital and have any questions or queries about an outpatient appointment, when your planned operation is expected to take place, or if you want to cancel or rearrange an appointment with the hospital, please contact their Outpatient Contact Centre on 01604 545555. We not have access to the hospital booking system and will not be able to provide you with the information you need.
Thank you for your support
During the current pandemic the surgery is experiencing unprecedented volumes of telephone calls causing a huge problem, particularly on Mondays.
The telephone company assures us that the problems are purely down to volume of calls (resembling a call centre). All lines are in use constantly for both inbound and outbound calls. Consequently this can result in ‘call number 1 in the queue’ being cut off as there is nowhere for the call to go. We share patient’s frustration with these problems and ask for your patience and understanding.
We apologise for the inconvenience caused and encourage patients to use other methods of contact such as Doctorlink, Patient Access and e-mail to:- firstname.lastname@example.org
In line with National guidance face covering must be worn within Queensway Medical Centre. This could be in the form of a face mask or scarf.
Do’s and Don’ts for wearing face covering
- Clean hands by either washing or using hand sanitizer
- Covering should cover your nose and mouth
- Covering should fit securely
- Clean hands following removal of face covering
Thank you for your co-operation.
Queensway Medical Centre would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.
Registration is simple and you can register here https://app.doctorlink.com/qmc/register
For all urgent appointment, we ask that you undertake a symptom assessment through DoctorLink.
The symptom checker will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse, self-care or alternative clinical services.
If your outcome indicates that an appointment is required at Queensway Medical Centre, you simply click on the request appointment link.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
Dr Christopher Ellis, Dr Selva Annamalai, Dr Sophie Bell, Dr Angeli Maye, Dr Corina Popa, Dr Ngozi Agaba, Dr Thirani Warna & Dr Aida Lai
As of May 2015 all patients (including children) have been allocated a named accountable GP
Queensway Medical Centre
Telephone no: 01933 420777
Email (NOT to be used for booking / changing / cancelling appointments): email@example.com
Friends and Family Test
The NHS Friends and Family Test information is now available at the Surgery. The information cards are available in the front foyer entrance, plus a posting box for patients completed forms.
Our Practice Privacy Notice
This privacy notice explains why we as a Practice collect information about our patients and how we use that information.
To find out more, please click here.
We now offer the facility to book your appointments, order your repeat prescriptions, change your personal details, and view your medical summary, medications, allergies and any adverse reactions.
To use this method we must first issue you with a password.
Please call the surgery or enquire at the reception desk for details, or click here to download instructions on how to register.
EMIS Access - click here for online services
The surgery will close at 12.30pm for Staff Training on the following days of 2021/22.
For emergency help after 12.30pm please contact the out of hours service available by dialing 111
This website has been designed to tell you about the practice and the services that we offer along with some useful tips and telephone numbers. Please read it carefully. We trust that you will find it helpful and informative.
We ensure that all patients will be greeted in a friendly manner and be treated with courtesy and respect by the Practice Staff. The Practice aims to provide a high quality service that is accessible to all patients.
The practice covers Wellingborough plus an approximate radius of five miles from the medical centre. The surgery comprises twelve consulting rooms, four nurse treatment rooms and a fully equipped minor surgery room with adjacent recovery room.
The practice is fully computerised, enabling us to cover a wide range of services such as repeat prescriptions and the most up-to-date health information.
The practice aims to provide a high quality service that is easily accessible to all patients.
All the medical centre doors are wide enough to admit wheelchairs and there are disabled toilets available. Please ask someone to call a member of staff to help if you have difficulty. There are disabled spaces provided in the car park and a wheelchair is kept in the surgery should this be required.