During the current pandemic the surgery is experiencing unprecedented volumes of telephone calls causing a huge problem, particularly on Mondays.
The telephone company assures us that the problems are purely down to volume of calls (resembling a call centre). All lines are in use constantly for both inbound and outbound calls. Consequently this can result in ‘call number 1 in the queue’ being cut off as there is nowhere for the call to go. We share patient’s frustration with these problems and ask for your patience and understanding.
We apologise for the inconvenience caused and encourage patients to use other methods of contact such as Patient Access and e-mail to:- firstname.lastname@example.org
We ensure that all patients will be greeted in a friendly manner and be treated with courtesy and respect by the Practice Staff. The Practice aims to provide a high quality service that is accessible to all patients.
The practice covers Wellingborough plus an approximate radius of five miles from the medical centre. The surgery comprises twelve consulting rooms, four nurse treatment rooms and a fully equipped minor surgery room with adjacent recovery room.
The practice is fully computerised, enabling us to cover a wide range of services such as repeat prescriptions and the most up-to-date health information.