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Care Navigation

A person centred approach using signposting to help patients receive:-

  • The Right Care
  • By the Right Professional
  • At the Right Time

Why Care Navigation?

  • Improves primary care by introducing better signposting for patients.
  • Helps improve access to general practice services
  • Patients see the most appropriate Clinician or service to meet their needs.

How Will it work?

  • Reception staff have been trained to Care Navigate and will ask you some questions about the reason for your appointment.
  • Receptionists are trained to follow a protocol, they will not make clinical decisions themselves.
  • Reception may signpost you to an alternative healthcare service.
  • If you need to see a GP you will still be able to.

You could be signposted to:-

  • GP
  • Practice Pharmacist
  • Nurse Practitioner
  • First for Wellbeing
  • Pharmacy
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