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During the current pandemic the surgery is experiencing unprecedented volumes of telephone calls causing a huge problem, particularly on Mondays.
The telephone company assures us that the problems are purely down to volume of calls (resembling a call centre). All lines are in use constantly for both inbound and outbound calls. Consequently this can result in ‘call number 1 in the queue’ being cut off as there is nowhere for the call to go. We share patient’s frustration with these problems and ask for your patience and understanding.
We apologise for the inconvenience caused and encourage patients to use other methods of contact such as Doctorlink, Patient Access and e-mail to:- patientsofqmc@nhs.net
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In line with National guidance face covering must be worn within Queensway Medical Centre. This could be in the form of a face mask or scarf.
Do’s and Don’ts for wearing face covering
- Clean hands by either washing or using hand sanitizer
- Covering should cover your nose and mouth
- Covering should fit securely
- Clean hands following removal of face covering
Thank you for your co-operation.
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Queensway Medical Centre would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.
Registration is simple and you can register here https://app.doctorlink.com/qmc/register
For all urgent appointment, we ask that you undertake a symptom assessment through DoctorLink.
The symptom checker will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse, self-care or alternative clinical services.
If your outcome indicates that an appointment is required at Queensway Medical Centre, you simply click on the request appointment link.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
Dr Christopher Ellis, Dr Selva Annamalai, Dr Sophie Bell, Dr Angeli Maye, Dr Corina Popa, Dr Ngozi Agaba, Dr Thirani Warna & Dr Aida Lai
As of May 2015 all patients (including children) have been allocated a named accountable GP
Queensway Medical Centre
Olympic Way
Wellingborough
Northants
NN8 3QE
Telephone no: 01933 420777
Email (NOT to be used for booking / changing / cancelling appointments): patientsofqmc@nhs.net
Friends and Family Test
The NHS Friends and Family Test information is now available at the Surgery. The information cards are available in the front foyer entrance, plus a posting box for patients completed forms.
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Our Practice Privacy Notice
This privacy notice explains why we as a Practice collect information about our patients and how we use that information.
To find out more, please click here.
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Online Facilities
We now offer the facility to book your appointments, order your repeat prescriptions, change your personal details, and view your medical summary, medications, allergies and any adverse reactions.
To use this method we must first issue you with a password.
Please call the surgery or enquire at the reception desk for details, or click here to download instructions on how to register.
EMIS Access - click here for online services
Staff Training 2021
The surgery will close at 12.30pm for Staff Training on the following days of 2021.
Wednesday 17th March
For emergency help after 12.30pm please contact the out of hours service available by dialing 111
This website has been designed to tell you about the practice and the services that we offer along with some useful tips and telephone numbers. Please read it carefully. We trust that you will find it helpful and informative.
We ensure that all patients will be greeted in a friendly manner and be treated with courtesy and respect by the Practice Staff. The Practice aims to provide a high quality service that is accessible to all patients.
The practice covers Wellingborough plus an approximate radius of five miles from the medical centre. The surgery comprises twelve consulting rooms, four nurse treatment rooms and a fully equipped minor surgery room with adjacent recovery room.
The practice is fully computerised, enabling us to cover a wide range of services such as repeat prescriptions and the most up-to-date health information.
The practice aims to provide a high quality service that is easily accessible to all patients.
All the medical centre doors are wide enough to admit wheelchairs and there are disabled toilets available. Please ask someone to call a member of staff to help if you have difficulty. There are disabled spaces provided in the car park and a wheelchair is kept in the surgery should this be required.