We try to give you the best service possible at all times, but there may be occasions when you feel dissatisfied with the service the practice provides for you. If this is the case, this practice operates a procedure for the investigation of complaints, and the consideration of suggestions. We hope you will give us an opportunity of looking into, and if necessary correcting, any problems that may have arisen or mistakes that have been made.
To provide feedback:
All complaints are taken seriously and are dealt with in accordance with the Practice Protocol. If you have a complaint in the first instance, please contact the Practice Manager in writing, preferably by emailing patientsofqmc@nhs.net. Complaint forms and information are available at Reception.
Complaints will be acknowledged in writing within 3 working days, and we aim to give you a full explanation within 10 working days. If this is not possible, we will explain the reason for the delay, and give you a revised date for completion of the investigation.
If appropriate we will suggest a meeting with you to discuss the matter, when you can bring a friend or relative with you if you wish.
Independent conciliation/advocacy services are available – see the complaints leaflet (PDF, 146KB) for contact details.