Practice Charter

The Practice Aims

Treat you to the very best of our ability, within the resources available to us.
Treat you with courtesy and respect at all times.
Visit you in your home only when you are too ill to come to the surgery.
Provide you with emergency care.
See urgent cases at the earliest opportunity.
Maintain confidentiality.
Deal with complaints promptly.

Treat us with respect and courtesy at all times.
Help the receptionist to help you. Please do not give misleading information in order to secure an urgent appointment if a routine appointment will suffice.
Do not request a home visit unless you are too ill or unfit to travel.
Familiarise yourself with our appointment system and keep your appointment on time.
Let us know when you no longer need an appointment or cannot keep it so that it can be offered to someone else.
Do not ask doctors to see more than one person during one appointment.
Co-operate and be understanding when we are busy or over-stretched and remember that delays can happen, usually because someone needs our help more urgently or is needing more time during a consultation.