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Practice Charter

The Practice Aims

We Undertake To:

  • Treat you to the very best of our ability, within the resources available to us.
  • Treat you with courtesy and respect at all times.
  • Visit you in your home only when you are too ill to come to the surgery.
  • Provide you with emergency care.
  • See urgent cases at the earliest opportunity.
  • Maintain confidentiality.
  • Deal with complaints promptly.

What We Expect From You

  • Treat us with respect and courtesy at all times.
  • Help the receptionist to help you. Please do not give misleading information in order to secure an urgent appointment if a routine appointment will suffice.
  • Do not request a home visit unless you are too ill or unfit to travel.
  • Familiarise yourself with our appointment system and keep your appointment on time.
  • Let us know when you no longer need an appointment or cannot keep it so that it can be offered to someone else.
  • Do not ask doctors to see more than one person during one appointment.
  • Co-operate and be understanding when we are busy or over-stretched and remember that delays can happen, usually because someone needs our help more urgently or is needing more time during a consultation.
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